Job Title

Systems Analyst 2

Department

Admin Information Systems Services

Salary

Commensurate with experience

Job Summary/Basic Function

The role of Systems Analyst 2 is to maintain data integrity and ensure the smooth operation of the Enterprise Application systems and integrations with third-party applications. This position will collaborate closely with end-users, monitor business processes, and offer innovative solutions to enhance administrative functions that support students, faculty, staff, alumni, and the institution's broader objectives. The Systems Analyst 2 will contribute to the overall business improvement process, exhibit excellent troubleshooting, diagnostic, and decision-making skills, and possess a thorough understanding of programming, database, and API concepts and design.

Duties and Responsibilities include but are not limited to, maintaining data integrity to ensure efficient Enterprise Application operations and integrations with third-party systems; collaborating closely with end-users to gather requirements, design, test, and implement computer information systems, software applications, integrations, reports, dashboards, and process improvements that support the institution’s goals; monitoring and assessing the quality of technical and functional business processes to identify data-related issues, and provide effective resolutions; conducting feasibility studies of programming requests and provide technical guidance to customers on programming issues; assisting operations staff in troubleshooting and resolving system-related problems; coordinating the installation of patches and upgrades with database administrators, system support teams, and functional users; maintaining expertise in the institution's enterprise applications, reporting techniques, and relevant business procedures; serving as a knowledgeable resource to guide and train other Systems Analysts on business processes, data usage, system integration, and cross-system dependencies; acting as a liaison between technical teams and user departments to ensure smooth communication and collaboration; and contributing continuously to business improvement initiatives.

ITD is seeking a qualified candidate to provide technical support for the Finance, Accounts Receivable, and Document Management systems and business functions. 

Required Education

Associate degree or bachelor's degree (experience requirements for each degree are in the Required Related Experience section)

Required Related Experience

Bachelor's degree in Computer Science, Information Systems, or related field: Two (2) years of relevant experience is required.

Bachelor's degree in any field: Three (3) years of relevant experience is required.

Associate's degree in any field: Four (4) years of relevant experience is required.

Relevant experience earned as a graduate assistant or student worker may be considered.

Desirable Related Experience

Experience working in higher education administrative programming.
Experience providing technical support to Ellucian Banner.
Experience providing technical support to Oracle ERP, HCM, and EPM Cloud Applications.

Documents Needed to Apply

Resume Required

MTSU offers a comprehensive benefits package, including but not limited to the following:  

• Sick Leave
• Vacation Leave for Administrative/Classified Staff/12-month Faculty
• 13 paid University holidays
• Medical, dental, vision, and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://police.mtsu.edu/annual-security-report/ or by contacting MTSU Public Safety at (615) 898-2424.

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email hrs@mtsu.edu.

Application Review Date: For best consideration, please apply by July 28, 2026.  Applications will be reviewed as they are received, and the position may be filled before the listed application review date of November 13, 2026.