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For individuals requiring a reasonable accommodation to apply:

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Enrollment Coordinator I/II/III

Apply Now Job Number: P1232
Work Type: Administrative
Location: Murfreesboro, Tennessee
Categories: Admissions and Enrollment, Student Affairs and Services

Job Title

Enrollment Coordinator I/II/III

Department

MT One Stop

Salary

$38,733 - $57,520; commensurate with experience

Job Summary/Basic Function

Enrollment Coordinator I: The EC I position is designed as the entry level position for the MT One Stop and is phase 1 of a 3-tier progression plan. The incumbent is assigned to the front desk of the MT One Stop to serve as the primary point of contact for students seeking assistance in initial enrollment, ongoing retention and provide general assistance with transactions related to any of the enrollment services areas. Essential tasks include: answer general questions and problem solve across all enrollment management areas that include: bursar, financial aid, academic processes & residency, scheduling, and records. Must understand the interrelationships among these areas; be able to assess the student's initial inquiry; discern co-related issues and resolve; or seek the advice/transfer the student to an Enrollment Coordinator II for assistance and resolution. The incumbent will learn and maintain a general understanding of MTSU, Board of Trustees, Federal guidelines, academic policies and procedures, financial aid processing, and scheduling and is expected to perform other related tasks or special projects as assigned.
Enrollment Coordinator II/III: The Enrollment Coordinator II/III combines elements of multiple positions across Enrollment Management that includes: Admissions, Financial Aid, Scheduling, Records, and Bursar's office including the coordination of knowledge and abilities to function in the MT One Stop. Engage in early interactions and structured yield activities designed to increase the probability of admitted students becoming enrolled and retained and continue to serve as a coordinator for all enrollment related activities throughout a student's enrollment until graduation. Be proficient in providing detailed advice and counsel to students about MTSU, TBR, and Federal guidelines, academic policies/procedures, financial aid processing, and scheduling, in each instance determining what options are best for a given student. Must be able to answer questions and offer effective problem resolution across all enrollment management areas understanding the interrelationships between and among these areas. Participate in recruitment activities such as True Blue Tours and Preview Days to provide information about enrollment and financial aid; and work at the CUSTOMS registration check-in table to assist students to determine if they are eligible for registration waivers/immunization extensions, etc. Serve as a financial aid counselor to determine the need for financial aid intervention; advising students regarding the application process for various sources of financial aid assistance, outstanding requirements, the verification process and potential eligibility. They provide information regarding financial aid consortium agreements, financial aid deferments, financial aid appeals, and other financial aid resources available and assist the student as needed. Calculate bills for students during late registration periods and must have a continuous knowledge base of appropriate tuition and fee rates contingent on the student's status at time of registration; processes course registrations, course additions, course drops, and late registrations, informing students in each of these transactions of the implications of the decisions, and make residency adjustments/determinations. Perform other related duties and special projects as assigned. Occasional night and weekend work is required.

Required Education

Enrollment Coordinator I: Bachelor’s degree required. Note: A high school diploma or HSE and four years of directly related experience may be considered in lieu of the Bachelor's degree.
Enrollment Coordinator II/III: Bachelor's degree in social services field, student affairs, psychology, communications, education or related area. Master's degree preferred.

Required Related Experience

Enrollment Coordinator I: Entry level position; training will be provided.
Enrollment Coordinator II: One (1) year progressively responsible experience in the MT One Stop.
Enrollment Coordinator III: Three (3) years at MT One Stop as an Enrollment Coordinator, with two (2) years as an Enrollment Coordinator II.

Desirable Related Experience

Enrollment Coordinator I: Prior experience in a student leadership position, paraprofessional experience (tutoring, mentoring, RA, SOA, etc.) or significant student employment in an advising, enrollment, orientation, or student affairs office preferred.
Enrollment Coordinator II/III: Three (3) plus years progressively responsible experience in any of the One Stop enrollment services areas i.e., financial aid, student affairs, enrollment services, advising center, records, scheduling center, bursar, preferred.

Documents Needed to Apply

Cover Letter & Resume Required

MTSU offers a comprehensive benefits package, including but not limited to the following:

Sick Leave
Vacation Leave for Administrative/Classified Staff/12-month Faculty
13 paid University holidays
Medical, dental, vision, and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents

Click here for additional information.

MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://w1.mtsu.edu/police/annual-security-report.php or by contacting MTSU Public Safety at (615) 898-2424.

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Application Review Date: September 22, 2025

Advertisement Opened: 09/08/2025 01:00 AM CST
Advertisement Closes: 09/22/2025 11:55 PM CST

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Position	Location	Advertisement Closes
Enrollment Coordinator I/II/III	Murfreesboro, Tennessee	09/22/2025
The Enrollment Coordinator (EC) role at MT One Stop supports students from initial enrollment through graduation. The EC I is the entry-level position (Phase 1 of a 3-tier progression) and serves as the primary front-desk contact for students, assisting with general inquiries and transactions across all areas of enrollment management, including admissions, financial aid, records, scheduling, bursar, and academic processes. EC I must assess student needs, identify related issues, and either resolve them directly or refer to EC II for further assistance. This role requires a foundational understanding of MTSU, Board of Trustees, federal guidelines, academic policies, and financial aid processes. EC II/III builds on EC I responsibilities with increased depth and autonomy. These roles engage in early student interactions and yield efforts to improve enrollment and retention, continuing support throughout a student’s academic journey. EC II/III staff provide detailed advising on university, TBR, and federal policies; financial aid options and eligibility; registration processes; and academic procedures. They serve as financial aid counselors, helping students navigate aid applications, verification, appeals, and deferments, and assist with tuition and fee assessments during late registration. Additional duties include processing course registrations, drops/adds, residency determinations, and advising on the consequences of enrollment decisions. EC II/III also participate in recruitment activities (True Blue Tours, Preview Days) and orientation (CUSTOMS), assisting students with registration waivers, immunization extensions, and more. Occasional night and weekend work is required. All EC levels may be assigned special projects and are expected to maintain a continuous, broad knowledge of enrollment-related policies and procedures.

Current Opportunities

Position	Location	Advertisement Closes
Enrollment Coordinator I/II/III	Murfreesboro, Tennessee	09/22/2025
The Enrollment Coordinator (EC) role at MT One Stop supports students from initial enrollment through graduation. The EC I is the entry-level position (Phase 1 of a 3-tier progression) and serves as the primary front-desk contact for students, assisting with general inquiries and transactions across all areas of enrollment management, including admissions, financial aid, records, scheduling, bursar, and academic processes. EC I must assess student needs, identify related issues, and either resolve them directly or refer to EC II for further assistance. This role requires a foundational understanding of MTSU, Board of Trustees, federal guidelines, academic policies, and financial aid processes. EC II/III builds on EC I responsibilities with increased depth and autonomy. These roles engage in early student interactions and yield efforts to improve enrollment and retention, continuing support throughout a student’s academic journey. EC II/III staff provide detailed advising on university, TBR, and federal policies; financial aid options and eligibility; registration processes; and academic procedures. They serve as financial aid counselors, helping students navigate aid applications, verification, appeals, and deferments, and assist with tuition and fee assessments during late registration. Additional duties include processing course registrations, drops/adds, residency determinations, and advising on the consequences of enrollment decisions. EC II/III also participate in recruitment activities (True Blue Tours, Preview Days) and orientation (CUSTOMS), assisting students with registration waivers, immunization extensions, and more. Occasional night and weekend work is required. All EC levels may be assigned special projects and are expected to maintain a continuous, broad knowledge of enrollment-related policies and procedures.

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