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For individuals requiring a reasonable accommodation to apply:

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Account Clerk 3 - Business Office

Apply Now Job Number: P1086
Work Type: Classified
Location: Murfreesboro, Tennessee
Categories: Business and Financial Services, Clerical Support

Job Title

Account Clerk 3 - Business Office

Department

Business Office

Salary

$35,000 - $42,875; commensurate with experience

Job Summary/Basic Function

Perform a variety of tasks for student accounts. These tasks include analyzing charges and payments for refunding and collecting of student accounts. It requires detailed knowledge of the Banner Student system, Argos Reporting and the TouchNet Web Payment System. It also requires general accounting skills, Excel and Word processing skills and organization so that each job can be performed in an accurate and timely manner. The position also requires a wide range of familiarity with the policies and procedures of other departments within the university. The position necessitates prioritizing tasks and decision making skills. Perform other related tasks and special projects as assigned.

Required Education

High School diploma or High School Equivalency (HSE) required.

Required Related Experience

Two years progressively responsible experience in bookkeeping, accounting or a related field required.

Desirable Related Experience

Associates or Bachelor's degree in Accounting or a related field preferred. Work experience in a university environment preferred.

Documents Needed to Apply

Resume Required

MTSU offers a comprehensive benefits package, including but not limited to the following:

Sick Leave
Vacation Leave for Administrative/Classified Staff/12-month Faculty
13 paid University holidays
Medical, dental, vision, and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents

Click here for additional information.

MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://w1.mtsu.edu/police/annual-security-report.php or by contacting MTSU Public Safety at (615) 898-2424.

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Application Review Date: December 2, 2024

Advertisement Opened: 11/15/2024 07:35 AM CST
Advertisement Closes: 12/02/2024 11:55 PM CST

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Position	Location	Advertisement Closes
Account Clerk 3 - Business Office	Murfreesboro, Tennessee	12/02/2024
This position supports the university's financial operations by ensuring accurate processing of various student account activities, refunds, and collections, with a focus on high accuracy and collaboration across departments. Key Responsibilities: 1. Student Account Maintenance: Process and verify housing, meal, and other miscellaneous refunds, ensuring proper documentation and adjustments for financial aid or third-party sponsorships. Manage tuition refunds by analyzing eligibility based on withdrawal dates and other criteria, liaising with financial aid, records, and other offices as needed. 2. Collections & Write-Offs: Handle collections, bankruptcy cases, and credit balance cleanup. This includes maintaining bankruptcy records, coordinating with the Attorney General, and ensuring proper notifications and procedures for uncollectable accounts. Work closely with collection agencies to resolve outstanding debts and report payments accurately. Prepare documentation for legal proceedings when necessary. 3. Credit Balance Management: Reconcile overpayments and credit balances on student accounts, process refunds, and work with relevant departments, such as Parking Services, to adjust discrepancies. 4. Pre-Registration and Billing Support: Assist students with registration-related financial inquiries, including verifying payments, printing bills, and handling issues related to academic suspensions or fee problems. 5. Problem Check Handling: Resolve issues with checks that overpay or underpay student accounts by communicating with students or parents, updating records, and notifying the Bursar of pending issues. 6. Customer Service: Respond to student inquiries regarding fees, refund policies, and account adjustments, maintaining clear and helpful communication with students, parents, and various departments on campus.

Current Opportunities

Position	Location	Advertisement Closes
Account Clerk 3 - Business Office	Murfreesboro, Tennessee	12/02/2024
This position supports the university's financial operations by ensuring accurate processing of various student account activities, refunds, and collections, with a focus on high accuracy and collaboration across departments. Key Responsibilities: 1. Student Account Maintenance: Process and verify housing, meal, and other miscellaneous refunds, ensuring proper documentation and adjustments for financial aid or third-party sponsorships. Manage tuition refunds by analyzing eligibility based on withdrawal dates and other criteria, liaising with financial aid, records, and other offices as needed. 2. Collections & Write-Offs: Handle collections, bankruptcy cases, and credit balance cleanup. This includes maintaining bankruptcy records, coordinating with the Attorney General, and ensuring proper notifications and procedures for uncollectable accounts. Work closely with collection agencies to resolve outstanding debts and report payments accurately. Prepare documentation for legal proceedings when necessary. 3. Credit Balance Management: Reconcile overpayments and credit balances on student accounts, process refunds, and work with relevant departments, such as Parking Services, to adjust discrepancies. 4. Pre-Registration and Billing Support: Assist students with registration-related financial inquiries, including verifying payments, printing bills, and handling issues related to academic suspensions or fee problems. 5. Problem Check Handling: Resolve issues with checks that overpay or underpay student accounts by communicating with students or parents, updating records, and notifying the Bursar of pending issues. 6. Customer Service: Respond to student inquiries regarding fees, refund policies, and account adjustments, maintaining clear and helpful communication with students, parents, and various departments on campus.

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