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For individuals requiring a reasonable accommodation to apply:

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Associate Director - Enrollment Technical Services

Apply Now Job Number: P1082
Work Type: Administrative
Location: Murfreesboro, Tennessee
Categories: Admissions and Enrollment, Information Technology

Job Title

Associate Director - Enrollment Technical Services

Department

Enrollment Technical Services

Salary

$57,113 - $71,487; commensurate with experience

Job Summary/Basic Function

Join the Enrollment Technical Services team to manage the Undergraduate Admissions Processing area which consists of 10 Admissions Certification Analysts, 2 Transcript Analysts, and 2 Operational Analysts processing applications and evaluation of transfer credit for undergraduate domestic students. This position also supports the technical aspects of the area such as writing reports running against relational databases such as Slate and Banner for statistical reporting and problem solving. The person in this position will:

• hire and train staff, approve leave requests and timesheets, complete annual evaluations, and manage the departmental email account and ensure a high standard of customer service.
• responsible for communicating with applicants, family, and campus in escalated situations.
• assist with reviewing upgrade documentation, summarizing, and testing.
• provide research and reports to support the offices in Enrollment Services including Admissions, Financial Aid, and MT One Stop.
• understand and use Slate, Banner, BDM Scanning, Dynamic Forms, and reporting tools such as iSQL, Argos, and Slate Query building.
• serve as a primary resource to provide training, answer questions, and resolve issues related to Slate and the Banner Student System.
• identify problems, develop a process to correct, and create reports to proactively identify any data issues.
• assist staff on aborts and provide error resolutions.
• search for and implement automated solutions for Enrollment Services to eliminate manual processes where possible.
• write ad hoc reports and create electronic transactions to update Slate and Banner as requested and perform other related tasks and special projects as assigned.

Required Education

Bachelor's degree.

Required Related Experience

Two (2) years progressively responsible experience with computer systems in a service environment, university enrollment management related office or related area required.

Desirable Related Experience

Three (3) years progressively responsible experience with computer systems and supervision in a service environment, university enrollment management related office or related area preferred.

Documents Needed to Apply

Cover Letter & Resume Required

MTSU offers a comprehensive benefits package, including but not limited to the following:

Sick Leave
Vacation Leave for Administrative/Classified Staff/12-month Faculty
13 paid University holidays
Medical, dental, vision, and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents

Click here for additional information.

MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://w1.mtsu.edu/police/annual-security-report.php or by contacting MTSU Public Safety at (615) 898-2424.

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Application Review Date: November 25, 2024

Advertisement Opened: 11/11/2024 01:00 AM CST
Advertisement Closes: 11/25/2024 11:55 PM CST

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Position	Location	Advertisement Closes
Associate Director - Enrollment Technical Services	Murfreesboro, Tennessee	11/25/2024
Join the Enrollment Technical Services team to manage the Undergraduate Admissions Processing area which consists of 10 Admissions Certification Analysts, 2 Transcript Analysts, and 2 Operational Analysts processing applications and evaluation of transfer credit for undergraduate domestic students. This position also supports the technical aspects of the area such as writing reports running against relational databases such as Slate and Banner for statistical reporting and problem solving. Join the Enrollment Technical Services team to manage the Undergraduate Admissions Processing area which consists of 10 Admissions Certification Analysts, 2 Transcript Analysts, and 2 Operational Analysts processing applications and evaluation of transfer credit for undergraduate domestic students. This position also supports the technical aspects of the area such as writing reports running against relational databases such as Slate and Banner for statistical reporting and problem solving. The person in this position will: • hire and train staff, manage the departmental email account and ensure a high standard of customer service. • responsible for communicating with applicants, family, and campus in escalated situations. • understand and use Slate, Banner, BDM Scanning, Dynamic Forms, and reporting tools such as iSQL, Argos, and Slate Query building. • serve as a primary resource to provide training, answer questions, and resolve issues related to Slate and the Banner Student System. • identify problems, develop a process to correct, and create reports to proactively identify any data issues. • assist staff on aborts and provide error resolutions. • search for and implement automated solutions for Enrollment Services to eliminate manual processes where possible. • write ad hoc reports and create electronic transactions to update Slate and Banner as requested and perform other related tasks and special projects as assigned.

Current Opportunities

Position	Location	Advertisement Closes
Associate Director - Enrollment Technical Services	Murfreesboro, Tennessee	11/25/2024
Join the Enrollment Technical Services team to manage the Undergraduate Admissions Processing area which consists of 10 Admissions Certification Analysts, 2 Transcript Analysts, and 2 Operational Analysts processing applications and evaluation of transfer credit for undergraduate domestic students. This position also supports the technical aspects of the area such as writing reports running against relational databases such as Slate and Banner for statistical reporting and problem solving. Join the Enrollment Technical Services team to manage the Undergraduate Admissions Processing area which consists of 10 Admissions Certification Analysts, 2 Transcript Analysts, and 2 Operational Analysts processing applications and evaluation of transfer credit for undergraduate domestic students. This position also supports the technical aspects of the area such as writing reports running against relational databases such as Slate and Banner for statistical reporting and problem solving. The person in this position will: • hire and train staff, manage the departmental email account and ensure a high standard of customer service. • responsible for communicating with applicants, family, and campus in escalated situations. • understand and use Slate, Banner, BDM Scanning, Dynamic Forms, and reporting tools such as iSQL, Argos, and Slate Query building. • serve as a primary resource to provide training, answer questions, and resolve issues related to Slate and the Banner Student System. • identify problems, develop a process to correct, and create reports to proactively identify any data issues. • assist staff on aborts and provide error resolutions. • search for and implement automated solutions for Enrollment Services to eliminate manual processes where possible. • write ad hoc reports and create electronic transactions to update Slate and Banner as requested and perform other related tasks and special projects as assigned.

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