Job Title

Enrollment Coordinator I/II/III

Department

One Stop

Salary

$44,992 - $66,815; commensurate with experience

Job Summary/Basic Function

Enrollment Coordinator I: The EC I position is designed as the entry level position for the MT One Stop and is phase 1 of a 3-tier progression plan. The incumbent is assigned to the front desk of the MT One Stop to serve as the primary point of contact for students seeking assistance in initial enrollment, ongoing retention and provide general assistance with transactions related to any of the enrollment services areas. Essential tasks include: answer general questions and problem solve across all enrollment management areas that include: bursar, financial aid, academic processes & residency, scheduling, and records. Must understand the interrelationships among these areas; be able to assess the student's initial inquiry; discern co-related issues and resolve; or seek the advice/transfer the student to an Enrollment Coordinator II for assistance and resolution. The incumbent will learn and maintain a general understanding of MTSU, Board of Trustees, Federal guidelines, academic policies and procedures, financial aid processing, and scheduling and is expected to perform other related tasks or special projects as assigned.
Enrollment Coordinator II/III: The Enrollment Coordinator II/III combines elements of multiple positions across Enrollment Management that includes: Admissions, Financial Aid, Scheduling, Records, and Bursar's office including the coordination of knowledge and abilities to function in the MT One Stop. Engage in early interactions and structured yield activities designed to increase the probability of admitted students becoming enrolled and retained and continue to serve as a coordinator for all enrollment related activities throughout a student's enrollment until graduation. Be proficient in providing detailed advice and counsel to students about MTSU, TBR, and Federal guidelines, academic policies/procedures, financial aid processing, and scheduling, in each instance determining what options are best for a given student. Must be able to answer questions and offer effective problem resolution across all enrollment management areas understanding the interrelationships between and among these areas. Participate in recruitment activities such as True Blue Tours and Preview Days to provide information about enrollment and financial aid; and work at the New to Blue registration check-in table to assist students to determine if they are eligible for registration waivers/immunization extensions, etc. Serve as a financial aid counselor to determine the need for financial aid intervention; advising students regarding the application process for various sources of financial aid assistance, outstanding requirements, the verification process and potential eligibility. They provide information regarding financial aid consortium agreements, financial aid deferments, financial aid appeals, and other financial aid resources available and assist the student as needed. Calculate bills for students during late registration periods and must have a continuous knowledge base of appropriate tuition and fee rates contingent on the student's status at time of registration; processes course registrations, course additions, course drops, and late registrations, informing students in each of these transactions of the implications of the decisions, and make residency adjustments/determinations. Perform other related duties and special projects as assigned. Occasional night and weekend work is required.

Required Education

Enrollment Coordinator I: Bachelor’s degree required. Note: A high school diploma or HSE and four years of directly related experience may be considered in lieu of the Bachelor's degree.

Enrollment Coordinator II/III: Bachelor's degree in social services field, student affairs, psychology, communications, education or related area. Master's degree preferred.

Required Related Experience

Enrollment Coordinator I: Entry level position; training will be provided.

Enrollment Coordinator II: One (1) year progressively responsible experience in a One Stop environment as an Enrollment Coordinator, OR one year progressively responsible experience in a One Stop related partner office.

Enrollment Coordinator III: Three (3) years progressively responsible experience in a One Stop environment as an Enrollment Coordinator, with two (2) years as an Enrollment Coordinator II.

Desirable Related Experience

Enrollment Coordinator I: Prior experience in a student leadership position, paraprofessional experience (tutoring, mentoring, RA, SOA, etc.) or significant student employment in an advising, enrollment, orientation, or student affairs office preferred.
Enrollment Coordinator II/III: Three (3) plus years progressively responsible experience in any of the One Stop enrollment services areas i.e., financial aid, student affairs, enrollment services, advising center, records, scheduling center, bursar, preferred.

Documents Needed to Apply

Cover Letter & Resume Required

MTSU offers a comprehensive benefits package, including but not limited to the following:  

• Sick Leave
• Vacation Leave for Administrative/Classified Staff/12-month Faculty
• 13 paid University holidays
• Medical, dental, vision, and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://police.mtsu.edu/annual-security-report/ or by contacting MTSU Public Safety at (615) 898-2424.

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email hrs@mtsu.edu.

Application Review Date: October 19, 2026