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Relief Operator
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Murfreesboro, Tennessee
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| Perform preventative maintenance tasks on support equipment to hot water heating systems throughout the campus. On occasion the Relief operator will be assigned a shift to operate, maintain, and adjust boilers, turbines, pumps, compressors, and other ancillary related equipment for a centralized boiler plant at a large university. This position will work in a centralized power plant, industrial type environment as well as large machine rooms in other buildings that have standby boiler systems. This position is normal day shift primarily. The occasions that the operator is assigned a shift other than day shift may include nights, weekends, and holidays. |
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Assistant Director - Call Center/Communications
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Murfreesboro, Tennessee
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| Serves as a direct report to the Associate Director MT One Stop. Provides leadership and management for the in-house call center handling more than 35,000 calls per year. Recruits, hires, trains, supervises and evaluates for 4 call center agents including the management of temporary staff during peak times of the semester. Develops training modules for initial and on-going training and development. Investigates and resolves escalations that arise from students, parents, or university staff, assigns follow-up to staff as needed; determines call center operational strategies through data analysis, conducting needs assessments, capacity planning, and establishing efficiency and customer service standards. Develops and implements quality assurance programs, training, and monitoring staff performance. Serves as the primary contact, trainer, and liaison to a contracted third-party call center (currently Ed America). Handles all call escalations and issues from that call center and follows up with student requests from them. Uses knowledge across multiple areas of Enrollment Management that include: Admissions, Financial Aid, Scheduling, Records, and Bursar's Office. Assists MT One Stop coordinators when other leadership is not present, serve as backup supervisor in that area. Develop and execute communication plan pertinent to the MT One Stop model, to include texting/call/email campaigns. Perform other related tasks and special projects as assigned. Provides regular reports of call activity, escalations, types of calls, and volume to the Director for use by the AVP and VP. |
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John Miller Clinical Specialist in Equine Reproduction and Wellness, Clinical-Track Faculty
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Murfreesboro, Tennessee
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| Middle Tennessee State University’s Horse Science Program seeks a passionate and skilled veterinarian for a 12-month clinical-track faculty position (non-tenurable) in equine reproduction and wellness. This unique role blends teaching, research, and hands-on herd health care management at the MTSU Horse Barn. The start date for the position is August 1, 2026. |
