Emergency Communications Specialist
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Job Number: P1088
Work Type: Classified
Location: Murfreesboro, Tennessee
Categories: Police and Public Safety
Job Title
Emergency Communications Specialist
Department
University Police
Salary
$42,994 - $53,098; commensurate with experience
Job Summary/Basic Function
The Emergency Communications Specialist (ECS) is the first link in the emergency response chain. The ECS answers and prioritizes incoming emergency and non-emergency phone calls from the campus community and general public requesting assistance or information. As a result, the ECS is required to listen and process information quickly, assign available police resources, and provide assistance to callers and gather facts and information for responding officers. ECS personnel must quickly determine the necessary resources and provide information to responding emergency personnel (police/fire/EMS) to ensure an appropriate and timely response. The ECS must be capable of performing job functions during periods of stress and have the ability to function independently or in conjunction with other Communications personnel. Calls for assistance must be answered calmly and the ECS must handle emergency situations dispassionately and logically to communicate effectively with the public and first responders. The ECS is required to monitor and communicate with first responders using 2-way radio systems and provide officers in the field with access to criminal information databases and other resources. The ECS provides service to university police officers as an information resource and is responsible for generating police response records, utilizing a Computer Aided Dispatch system (CAD).
As essential employees, ECS staffing of the Communication Center is required 24-hours a day. This staffing requirement necessarily results in shift work and requires coverage for weekends, holidays, and during periods of inclement weather.
Required Education
High School diploma or High School Equivalency (HSE) required.
Required Related Experience
Required to take and pass a psychological examination and drug screen.
Required License/Registration/Certification
Valid Driver's License.
Desirable Related Experience
One year progressively responsible police or emergency service dispatch experience. Computer Aided Dispatch experience. Experience with computer aided police dispatching software preferred. Automated Records Management System (ARMS or ARMS 2020) highly preferred. Experience preferred.
Desirable License/Registration/Certification
NCIC/TIES basic certification preferred.
Documents Needed to Apply
Cover Letter & Resume Required
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MTSU offers a comprehensive benefits package, including but not limited to the following:
- Sick Leave
- Vacation Leave for Administrative/Classified Staff/12-month Faculty
- 13 paid University holidays
- Medical, dental, vision, and life insurance
- Retirement plans
- Optional 401K and 403B Deferred Compensation Plans
- Educational benefits for the employee and their spouse and dependents
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MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://w1.mtsu.edu/police/annual-security-report.php or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.
For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.
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Application Review Date: December 11, 2024
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