Call Center Agent
Job Number: P179
Work Type: Classified
Location: Murfreesboro, Tennessee
Categories: Registrar’s Office
Call Center Agent
MT One Stop
$22,755-$27,534 commensurate with experience
Job Summary/Basic Function
Answer all incoming telephone calls for the MT One Stop/ Student Services and Admissions Center. Use university software programs (i.e. Banner, Pipeline) to provide general information, investigate callers' inquiries and assist with problem resolution. Expected to resolve at least 40% of all telephone calls without transferring the call. When necessary, transfer the caller to the appropriate area per established protocol. Utilize personal computer, MS Office and university software programs (i.e. Banner, Pipeline) to navigate student records to effectively respond to questions. Perform other related tasks and special projects as assigned.
High School diploma or High School Equivalency (HSE) required.
Required Related Experience
One year of progressively responsible experience in a call center, customer service industry, or office setting.
Desirable Related Experience
Two years progressively responsible work experience in a call center, scheduling center, or admissions office in a university setting preferred.
Documents Needed to Apply
Cover Letter & CV/Resume Required
Special Instruction to Applicants
REQUIRED TESTING: Typing, Data Entry, Ten Key, Spelling, Proofreading, Word, and Excel. Tests are administered by Wood Personnel. To be considered, you must test no later than 4:00 p.m. on (Business Day after application deadline).
Please click here or call Wood Personnel at 615-890-8400 to register to complete the testing online. The link will also be provided via email once your application is submitted.
MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment will be required prior to employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU available at http://www.mtsu.edu/police/docs/2020AnnualSecurityReport.pdf or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug Free campus.
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
For individuals requiring a reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MTSU, please call 615-898-2929 or email firstname.lastname@example.org.
Application Review Date:
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